Frequently Asked Questions
What kind of things will I find here?
You will find a wide range of accessories products and home decor items on this site - jewellery, bags, cushions, bowls, floor mats etc. You can browse by product range.
Can I buy a gift for someone from Masmara.com?
Definitely! You can buy a gift and have the order shipped directly to the recipient. We will make sure that we the invoice is not sent along with the gift. We will send the order and price invoice to you separately.
Will it be possible to add a personal message with the gift?
Yes, you can do so. Just send us an email with the message details. We will send the personal message along with the gift.
Is it possible to have my order gift-wrapped?
Yes, you can have your order gift wrapped for an extra charge of Rs 15. All you need to do is select the Gift Wrap option while adding the product to your shopping cart. Also if you want to add a personalised message, just drop us a mail and we will do the needful.
Where all does Masmara.com deliver?
Currently, we deliver in all major towns and cities in India. We will soon start delivering internationally too. If you are based out of India and would like to buy our products, then please drop us an email at firstname.lastname@example.org with your location details. We will get back to you with the charges for delivering to your location.
When will my order arrive?
We will ship within 3-5 working days of receiving your order. Once the shipment is made, you will receive an email with the tracking number. You can use this number to track your shipment with the courier service.
How do I return an item I have bought?
We sincerely hope that you will be delighted with your purchase from masmara. At masmara, we check every single piece of item for defects/damages before we ship them out. If however you would like to return an item, please do so within 7 days of receipt of the item for an exchange or refund. Please email us if you want to return a product. Please specify the reason for return and your suggestions to help us improve our services. We will send across a return form, fill the same and send it to us along with the unused item in its original packaging. We will review it and then credit back your bill amount.
If you have a question which has not already been addressed here, please feel free to email us at email@example.com and we will get back to you.
What does the price displayed alongside the product include?
The price displayed alongside the products includes all taxes, but excludes shipping charges. Shipping charges will be added to your billing amount during checkout. Shipping charges will be based on the weight of your total purchases and your location.
Why can I not see the price displayed alongside the product?
If you cannot see the price alongside the product, then you are in the wholesale section. Please click on the - Buy Online Now - tab on the left hand side panel and view the products from there.
Please note not all products in wholesale are available for retail sale. However, if you like a product in our wholesale section which is not available for retail sale currently, please do send us an enquiry. We will let you know as soon as that product is available for sale!